Contractors World UK & Ireland Vol 3 No 6 - page 39

can be collected from
site on a Friday after-
noon, repaired and
returned to site, as
good as new, by the
morning. Compare
this to the time
required on design
and manufacturing
lead times when
buying a new bucket.
“Machine down-
time is massively
important to our customers and we do
everything within our power to minimise
this, which is one of the reasons our 48 hour
repair service is so popular.”
With a dedicated facility close to the main
factory, their nationwide repair customer
base includes all the major players within the
aggregate and surface mining industries.
Coward added: “Our repair customers
are spread all around the UK and I believe
our service is unrivalled within the industry.
“We will listen to any problems our
customer have and always endeavour to
come up with a satisfactory solution.
“High customer satisfaction levels and
the large number of repeat orders we enjoy
tells me we’re trusted by our customers and
that we’re adding value to their businesses.
“Some of our older customers still refer
to us as ‘Miller Buckets’ but buckets are not
all we make and repair. We are increasingly
turning out repair and modification work to
dumper bodies for example.”
Safety Paramount
Today, under the continued guidance of
founder, Keith Miller, the company still
makes safety of paramount importance
and has developed advanced quick-
hitch solutions and other safety devices to
increase productivity and speed in changing
buckets. However, the driving force behind
these developments
is to minimise the
risk of accidents
through buckets and
other attachments,
not being coupled
Recognition for a
Family concern
beginnings as a
service based in
an allotment shed,
the business has grown to become an
internationally renowned manufacturer
of innovative ground breaking products,
providing significant cost savings to its
worldwide customer base.
The achievements of Jacqui Miller
(below), Sales and Marketing Director have
been recognised with an MBE for services to
industry and international trade in the 2013
New Year Honours List.
Page 39
Contractors World - UK & Ireland Vol 3 No 6
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